VIRTUAL HOME CHECKUP – TERMS OF SERVICE

By participating in the vipHomeLink Virtual Home Checkup, you agree to the following Terms of Use.

The Virtual Home Checkup is part of the vipHomeLink services, which also include a mobile app experience, expert home-related content, interactive features and functionalities to simplify homeownership for our members, among other things, (the “Services”). During a Virtual Home Checkup, we plan, at your option and with your permission, a virtual walkthrough of your home with a Home Expert (the “Home Expert”). 

OUR HOME EXPERT WILL PROVIDE INFORMATION REGARDING HOME SAFETY, PREVENTATIVE MAINTENANCE, ENERGY EFFICIENCY, AND THE NEED FOR REPAIRS AND PROACTIVE HOME MAINTENANCE. OUR HOME EXPERTS ARE NOT LICENSED TECHNICIANS OR INSURANCE PROFESSIONALS AND WILL NOT REPAIR OR ADVISE ON HOW TO REPAIR OR INSURE ANY ITEM OR SERVICE IN THE HOME.  A HOME EXPERT MAY ALSO ADVISE YOU TO ENGAGE WITH A THIRD PARTY LICENSED PROFESSIONAL AS NECESSARY. VIPHOMELINK IS NOT RESPONSIBLE AND DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACTIONS OR OMISSIONS OF SUCH THIRD PARTY PROFESSIONALS.

THE SERVICES ARE INTENDED TO BE USED FOR INFORMATIONAL PURPOSES ONLY.  VIPHOMELINK IS IN NO WAY YOUR AGENT, ADVISOR, OR CUSTODIAN, AND WE DO NOT HAVE ANY OBLIGATION TO YOU REGARDING ANY DECISIONS OR ACTIVITIES YOU PERFORM WHEN USING OUR SERVICES. VIPHOMELINK DOES NOT GUARANTEE YOUR SAFETY OR THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PROVIDED BY A HOME EXPERT, AND YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY INFORMATION OR ADVICE CONVEYED TO YOU DURING A VIRTUAL HOME CHECKUP.  

WE DO NOT RECORD VIRTUAL HOME CHECKUPS AND ARE NOT RESPONSIBLE FOR ANY LOSS OF INFORMATION PROVIDED BY A HOME EXPERT TO YOU DURING YOUR VIRTUAL HOME CHECKUP.  YOU ARE NOT PERMITTED TO RECORD THE VIRTUAL HOME CHECKUP.

BY USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF OR RELIANCE ON THE INFORMATION PROVIDED BY VIPHOMELINK THROUGH THE SERVICES, OR OUR HOME EXPERTS IS AT YOUR OWN RISK AND THAT VIPHOMELINK DOES NOT IN ANY WAY REPRESENT OR WARRANT THAT THE SERVICES WILL PREVENT ANY DAMAGE TO YOUR HOME OR HAVE ANY EFFECT ON YOUR HOME VALUE OR WARRANTY OR YOUR INSURANCE CLAIMS OR PREMIUMS. YOU AGREE THAT YOU WILL NOT RELY ON INFORMATION PROVIDED BY VIPHOMELINK IN MAKING ANY HOME RENOVATION DECISIONS, LOAN-RELATED OR INSURANCE-RELATED DECISIONS, OR ANY OTHER DECISIONS RELATED TO YOUR HOME.

You may receive a free Virtual Home Checkup as part of your subscription to vipHomeLink, or you, as a non-registered user, may purchase a Virtual Home Checkup separately. As part of a Virtual Home Checkup, you may be asked to show the Home Expert around your home, using your mobile device or web camera.  While you are not required to show your home on video, or any particular room in your home, such as the laundry room, bathroom, kitchen or basement, the quality and completeness of your Virtual Home Checkup is diminished without such access.

Each Virtual Home Checkup may be performed using a third-party platform, such as Zoom.  Accordingly, you may be required to download third-party software and/or mobile applications before your scheduled appointment to participate in the Virtual Home Checkup. Your access to and use of any such third-party platform is subject to the terms of service and privacy policy of that third-party service.  For example, if you participate in a Virtual Home Checkup using Zoom, your use of the Zoom mobile or web application and services is subject to the Zoom Terms of Service, available at https://zoom.us/terms, and Zoom privacy policy, available at https://www.zoom.us/privacy.  Please contact [email protected] in advance of your scheduled appointment if you have any accessibility issues or concerns.

THE VIPHOMELINK SERVICES. vipHomeLink was created to help you leverage technology to simplify homeownership. The solution enables you as a Member to (i) stay on top of routine, but necessary, home maintenance with personalized reminders and alerts; (ii) stay organized by storing any home information and documents in your secure and private home profile, for easy access; (iii) improve your home safety, energy efficiency and value with tailored home recommendations by subject matter experts; and (iv) gamify home management with engaging and interactive home analytical tools, such as the Home Fitness Index (HFI) and Home Value Boost.